Buyer Protection Policy

Last updated: August 2025

1) Scope
Because our sourcing is bespoke and by appointment, confirmed orders are generally non-cancellable and non-returnable. This Policy sets out limited cases when a return or refund may be considered.

2) Eligibility windows

• Buyer Protection cases (authenticity or material misdescription): notify us within 48 hours of delivery or at boutique handover before acceptance.
• Discretionary returns on stock/private-network pieces (not special orders): request an RMA within 7 calendar days of receipt only if your invoice explicitly allows a return window.

3) Not eligible
VIP private sales, boutique allocations, limited editions, custom or engraved pieces, special requests, items accepted at boutique handover after inspection, sized or worn items.

4) Condition on return
Unworn and unused. All factory stickers, tags and seals intact. Full set as delivered (box, papers, cards, accessories). Any sizing, wear, tampering or missing items voids eligibility.

5) Return authorisation and logistics
Obtain a written RMA and return address from the Private Client Desk. Returns must be handed back by appointment or shipped via an approved insured carrier (e.g., Ferrari Group / Malca-Amit) with declared full value and door-to-door tracking.

6) Inspection
On receipt we perform identity and condition checks. We may arrange verification at a brand boutique or Swiss watch lab. Inspection typically takes 2–5 business days.

7) Remedies
Where a claim is validated, we will repair or replace if feasible. If neither is feasible, we issue a refund to the original payment method.

8) Refund method and timing

• Bank wire: to the same originating account. Processing typically 7–10 business days after approval.
• Crypto: refund in the same asset for the exact on-chain amount received, less non-recoverable network fees. We do not cover FX/crypto rate movements or third-party bank charges.

9) Costs

• If the return is due to our error (authenticity/material misdescription), we cover insured return shipping.
• Discretionary returns: client covers shipping and insurance; a reasonable handling/restocking fee may apply (if stated on the invoice).
• Duties and taxes paid to authorities are non-refundable by us; you may reclaim locally where applicable.

10) Relationship to other policies
This Policy operates together with our Terms of Service, Buyer Protection Policy and Warranty & Authenticity. In case of conflict, the Terms prevail.

Private Client Desk: concierge@emiratesambassadeurs.com · +41 77 905 58 90