Rolex FAQs
Short, practical answers. If you need a fast human reply, use WhatsApp.
Allocation & buy-now
Can I get a Daytona without history?
Possible but never guaranteed. We’ll evaluate your profile, city and flexibility. If timing is critical, consider the buy-now path.
How do I start an allocation request?
Send a WhatsApp message with the exact reference, preferred city and brief profile.
What’s the difference between allocate and buy-now?
Allocation aims for retail via boutique with variable timing. Buy-now is a live-market Swiss vault piece with typical delivery in 5–7 days.
Pricing & payments
Do you publish a price list?
No static price lists for Rolex. We quote live-market for buy-now; allocations are at retail when granted.
Which payments do you accept?
Payment options and purchase terms are confirmed in your written quotation before you proceed.
Are taxes/duties included?
Quoted prices exclude local taxes/duties unless stated otherwise. We advise per city at confirmation.
Documents & delivery
What documents will I receive?
Swiss invoice and contract. Full set details per watch. KYC and compliance are standard.
How do you ship?
Ferrari Group with full insurance, or handover in Geneva. Delivery city is agreed when quoting.
Can I have a verification call?
Yes, a short video call with a manager is available. Vault pieces are not shown on camera.
Models & production
Can you confirm if a reference is in production?
Yes. We verify production status and city dynamics before advising allocation vs. buy-now.
Do you accept trade-ins?
Possible case-by-case with documentation and inspection.
Which cities do you cover?
Geneva, Dubai, Hong Kong, Singapore, London, New York. Others on request. See Cities.
Request your Rolex offer.
Tell us which watch you are looking for, your city and your preferred timing. We will discuss the available route, current quotation and next steps for your request.
Contact
Private Desk: /vip-concierge/
WhatsApp: +41 77 905 58 90
Instagram: @emiratesambassadeurs